1.1 Nature of Products
Due to the perishable nature of cakes and pastries, we do not accept returns or exchanges once the order has been delivered.

1.2 Order Cancellation
•    As all our items are produced fresh against orders, hence once confirmed cannot be cancelled and full amount of the order will be charged, and not eligible for any refund.

1.3 Refund Eligibility
Refunds may be issued under the following conditions:
•    Wrong product delivered.
•    Damaged product upon arrival.
•    Quality issues reported immediately upon delivery.

1.4 Complaint & Resolution Process
To report an issue:
•    Contact us within 2 hours of delivery
•    Share clear photos of the product and packaging
•    Provide order details
After review, we may offer:
•    Replacement of the product
•    Store credit
•    Partial or full refund (at our discretion)

1.5 Non-Refundable Cases
We do not offer refunds for:
•    Minor design variations (as products are handmade)
•    Incorrect address provided by customer
•    Failed delivery due to recipient unavailability
•    Change of mind after order preparation